Customer reviews of The Car Arena

By Jeremy W on 31 July 2020 | Purchase not verified

Just bought an Audi RS3 from these guys, and I can't recommend them enough - they were brilliant from start to finish. Every question was answered honestly and factually, they looked after me on the price even though it was a great price anyway, put on a fresh MOT and did a great deal on a warranty. This is my 98th vehicle, so i've experienced the good and bad from dealers and these guys were as good as anywhere else i've bought from! Absolutely first class all round!

Reply from The Car Arena on 31/07/20

Thank you for your 5* review Jeremy, all of us from The Car Arena hope you enjoy your new Audi RS3!!! We hope to see you again in the future for your 99th Vehicle. Many thanks - Hayden & the TCA team

By Duane M on 30 June 2020 | Purchase not verified

Purchased an Audi A5 from here last week and I couldn’t be happier. Rash was great. There was no hard sell, showed me around the the car and left me to it. Will definitely be back when I want an upgrade. 👍🏼

By Sabah A on 26 June 2020 | Purchase not verified

I’m interested in car that’s currently up spoke to an agent who I said I wanted to book an app for that day been two week nearly no response. Messaged on Tuesday with a response back saying no agents available someone will contact me back it’s been 10 days lol the customer service isn’t great at all hence the reason why I’ve been looking at cars elsewhere where the companies care about their customers.

By Jen N on 06 June 2020 | Purchase not verified

I really wanted to leave a 5 star review as the guys are nice, and up until I bought the car I would have done... I visited the Car Arena just after lockdown eased, and the lockdown was the reason I was given for the battery being flat. The car was jumpstarted and the test drive went well. Shown the service history book and all MOT history so paid deposit. Purchased and collected the car a few days later. Once home I checked through the paperwork and the service log book was missing. They said they had it and to come and collect it. Arrived to collect and no one knew where it was. Still waiting for someone to get back to me. A week after purchase I went to start the car and the battery was flat. Called the AA who upon testing it said the battery wasn't working properly and that I needed a new one. Contacted the Car Arena again to chase the service book and raised the battery issue with them. No response. Hugely disappointed in all that followed me handing over payment.

By Ruth D on 02 April 2020 | Purchase not verified

My experience was extremely satisfactory. The service was fast & efficient. Hayden was very helpful and quick at responding to my queries over email & text. My car was delivered to my door step as I requested. I would definitely recommend to family and friends.

Reply from The Car Arena on 18/05/20

Hi Ruth, thanks for the great review, we hope you are enjoying your new vehicle Kind Regards The Car Arena

By Nick G on 18 March 2020 | Purchase not verified

Great selection of cars no pressing sales person genuine guys giving honest answers. Nothing was to much and they kept their word in sorting my a minor issue with the sellers logbook

Reply from The Car Arena on 22/05/20

Hi Nick thanks for your great review, glad that the service you received was deemed by yourself as 5 star. Hope you are enjoying your new purchase, kind regards The Car Arena

By Nicola B on 11 February 2020 | Purchase not verified

when purchasing my vauxhall corsa saturday very helpful, car was described as faultless at the time so price was as advertised, got it home a hour later to it making a noise it now needs a new timing chain kit after only 29k miles not happy after what i was told and paying a high price to start with☹️

Reply from The Car Arena on 18/02/20

Hi Nicola sorry to hear you are having some problems with your vehicle this is the first i have heard of it. AS YOU HAVEN' LET ANYONE KNOW AT THE DEALERSHIP YOU ARE HAVING SOME ISSUES If you could please contact the dealership and we will sort this problem out for you . WE HAVE NOW BEEN TRYING TO CONTACT NICOLA EVERYDAY FOR THE LAST WEEK WITH NO REPLY COULD YOU PLEASE CONTACT THE DEALERSHIP

By Sonia B on 10 January 2020 | Purchase not verified

Shocking Booked an appointment to view a car at 2:00 p.m. drove 160 mile round trip when we arrived there was in the process of putting the finance through or somebody else

By Connor C on 07 November 2019 | Purchase not verified

Dealt with rash bought a golf GTD, very friendly guy and helped me out in any way possible.

Reply from The Car Arena on 07/11/19

Hi Conner, thank you for leaving us a great review, we really do appreciate your feedback. I am pleased you enjoyed your experience dealing with us, i hope you are enjoying your new Golf. Thank you for your custom. Shaun Wallace

By Sara S on 30 October 2019 | Purchase not verified

Very good experience of buying a car from here. It was all straightforward and no pushy sales. There was a minor issue which would not have come up in the pre-inspection but the manager was very apologetic and paid for my local garage to fix immediately . Would definitely purchase from the Car Arena again.

Reply from The Car Arena on 01/11/19

Hi Sara, thank you for taking the time time to leave us a kind review, it was a pleasure doing business with you. I am pleased you enjoyed your purchase experience, i hope you are enjoying your new Alfa Romeo. Thanks again for doing business with The Car Arena. Shaun Wallace