Customer reviews of The Car Arena
Here at The Car Arena we pride ourselves on the great cars & service we provide our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
1st class service and at great price
By James W on 13 July 2019 | Purchase not verified
Just brought a great bmw m sport from these guys at a great price, no pushy sales tactics, nobody hanging around, just give you the keys to look around on your own, when I went to collect the car it was just has good and car had been cleaned and good to go, would definitely recommend had they had great cars and a great team, go check them out if your serious about buying a car.
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5
worst experience in buying a car
By david M on 23 June 2019 | Purchase not verified
Beware, stay as far away from these as possible, won't tell you details on phone and say will deal with details when you come down, very unprofessional tried selling me a car with with bold tyres then saying they would mot it but no guarantees, here's the best part, wait for it.... a £99.00 transaction fee which is the most ridiculous thing i have ever heard of, think you can drive the car away today? think again, they want a £250 deposit while they mot the car which you wont get back if change mind so along with the transaction fee that's £349.00 already, this is by far the first car sales place i have ever been to
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5
Great service and a great car
By Dave C on 14 June 2019 | Purchase not verified
I just want to thank all the guys at Car Arena. The service was excellent from the moment I saw the car on Autotrader and made contact with the sales team over the phone and once I made the journey from Kent to their offices they were very helpful informative and very fair. I was over the moon with the deal I struck as I part exchanged my car for a BMW 4 series and the after care sales was just as fantastic as I left behind a pair of expensive sunglasses which they post back to me the very next day. I would highly recommend these guys.........Thank you to all at Car Arena.
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5
Excellent Customer Satisfaction
By Michael T on 03 May 2019 | Purchase not verified
Had a really good experience buying a new car today from Arena from the very beginning of the test drive to getting the keys today. I was very cautious to begin with after we had bought a car from here a number of years ago and was treated pretty appalling by what appeared to be cowboy dealers but new sales people have come in and transformed the customer experience with politeness professionalism and relaxed staff who go the extra mile for your satisfaction as opposed to just taking your cash. We would particularly like to mention Ian who dealt with us on first visit who made us feel at ease and that we were important and happy with all aspects of our purchase and honoured all that he said would happen thank you. Next Shaun who dealt with the handover as Ian was away he dealt with us in a very efficient manner and made sure we had first class service thank you. Because of this we will return to buy other cars-thank you Samantha and Michael
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5
Appalling
By Ciaran M on 02 April 2019 | Purchase not verified
After being ridiculed by the staff and mocked, I was then told I would not be getting my "refundable" holding deposit back. After chasing the company for over week wasting over 100 minutes on my phone being hung up on and passed around almost like a joke, I finally got to speak to the "manager" who was also rude and in complete denial about the "refundable" holding deposit. Finally after giving my sort code and account number for the second time after they "lost" the first one. data protection act? I am still awaiting my refundable holding deposit, all 250 of it. In response I would warn anyone looking for a new car DO NO GO HERE
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5
Seamless experience
By Alison W on 12 December 2018 | Purchase not verified
To be fair, I chose this dealer because they had the car I was looking for at a good price, made an appointment, was given the keys (no pushy salesman) and had a test drive. The whole transaction was easy and seamless. Wouldn’t hesitate to recommend.
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5
All Good
By Graeme T on 09 December 2018 | Purchase not verified
Dealt with both salesmen who were not at all pushy and had a bit of a laugh with them. Pre booked to view a specific car. When i arrived i was handed the keys and sent off for a test drive unaccompanied, nice touch. Happy with the Scirocco I purchased and the part x deal I got for mine. Some paper work took a little while to arrive after the sale but arrive it did. Overall a pleasent experience. Would not hesitate to buy from them again.
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5
Great place to buy a car from!
By Chris J on 18 November 2018 | Purchase not verified
Very happy with the beautiful car I just brought, excellent service from the people working there extremely helpful, thankyou guys!
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5
Great experience
By david T on 27 October 2018 | Purchase not verified
It was a very easy experience buying from this company loved how I was death with as a custorm, loads of time to look around the car on my own, no salemen breathing down my neck, left me to it, when I need the help I as for it then the salemen gave me the help, thank you the car arena loving it my car is brilliant
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5
Great service
By Oli Z on 18 October 2018 | Purchase not verified
Bought a car from here last year. Best car I've bought and hasn't missed a beat. Car was immaculate inside and out. Would definitely recommend!