Customer reviews of The Car Arena

By Ciaran M on 02 April 2019 | Purchase not verified

After being ridiculed by the staff and mocked, I was then told I would not be getting my "refundable" holding deposit back. After chasing the company for over week wasting over 100 minutes on my phone being hung up on and passed around almost like a joke, I finally got to speak to the "manager" who was also rude and in complete denial about the "refundable" holding deposit. Finally after giving my sort code and account number for the second time after they "lost" the first one. data protection act? I am still awaiting my refundable holding deposit, all 250 of it. In response I would warn anyone looking for a new car DO NO GO HERE

Reply from The Car Arena on 05/05/19

Hi Ciaran, thank you for your review, with regard to your comments, you put a holding deposit down on a car, you did not come to see the car, in fact you cancelled on the morning you were due to collect it. We agreed to refund your deposit, we told you it had to go back to the card that paid it, you said you had lost your card, we agreed that we would refund it when your new card arrived. With regard to being ridiculed and mocked, you have never been to our dealership, you have only spoken to two people here, me being one, you have always been spoken to in a courteous way even though your tone has been both rude and aggressive. We did not lose your card details, i told you we do not keep customer card details. Your deposit was paid back to you in full when your new card arrived as agreed. Once again thank you for your review, i'm sorry we didn't meet your expectations. Shaun wallace

By Alison W on 12 December 2018 | Purchase not verified

To be fair, I chose this dealer because they had the car I was looking for at a good price, made an appointment, was given the keys (no pushy salesman) and had a test drive. The whole transaction was easy and seamless. Wouldn’t hesitate to recommend.

Reply from The Car Arena on 13/12/18

Hi Alison, Thank you for your great review, we value your feedback and use it to help improve our customer experience. Thank you for your business, i hope you are enjoying your new Peugeot RCZ. Shaun Wallace

By Graeme T on 09 December 2018 | Purchase not verified

Dealt with both salesmen who were not at all pushy and had a bit of a laugh with them. Pre booked to view a specific car. When i arrived i was handed the keys and sent off for a test drive unaccompanied, nice touch. Happy with the Scirocco I purchased and the part x deal I got for mine. Some paper work took a little while to arrive after the sale but arrive it did. Overall a pleasent experience. Would not hesitate to buy from them again.

Reply from The Car Arena on 10/12/18

Hi Graeme, thank you for your 5 Star review, it really is greatly appreciated. I hope you are enjoying your new Scirocco, and thank you once again for dealing with The Car Arena. Shaun Wallace

By Chris J on 18 November 2018 | Purchase not verified

Very happy with the beautiful car I just brought, excellent service from the people working there extremely helpful, thankyou guys!

Reply from The Car Arena on 18/11/18

Hi Chris, thank you for your positive review, and choosing The Car Arena, i hope you are enjoying your new Renault Clio. Shaun Wallace

By david T on 27 October 2018 | Purchase not verified

It was a very easy experience buying from this company loved how I was death with as a custorm, loads of time to look around the car on my own, no salemen breathing down my neck, left me to it, when I need the help I as for it then the salemen gave me the help, thank you the car arena loving it my car is brilliant

Reply from The Car Arena on 29/10/18

Thank you for your review David, it was a pleasure doing business with you. Shaun wallace

By Oli Z on 18 October 2018 | Purchase not verified

Bought a car from here last year. Best car I've bought and hasn't missed a beat. Car was immaculate inside and out. Would definitely recommend!

Reply from The Car Arena on 18/10/18

Thank you for your kind review, glad to hear you are still enjoying the VXR. Shaun Wallace

By Ashley P on 17 October 2018 | Purchase not verified

Great bunch of salesman really friendy and i would fault there service

Reply from The Car Arena on 18/10/18

Hi Ashley, thank you for your review, it is greatly appreciated. Shaun Wallace

By Dave H on 17 October 2018 | Purchase not verified

I can not put into words how fantastic these guys are to deal with . I phoned Sunday morning about a car and was handed the keys to test drive it Sunday night and left to myself to drive it and look it over with no pushy salesman stood over me even though I only got there as they were closing as I had travel a fair distance. I loved the car and wanted to come back next day to buy it but I needed a certain amount for my part ex which they happily sorted out for me. When I came back to buy the car I was there at closing again but rash stayed with me for an hour or so as I forgot log book to sort things out for me. The car valet looked like the car had just come off production line as look brand new. Smallest problem the second key was not there but by 9.10am next morning rash had it sorted for me. I’ve had bad experience before so refreshing to deal with these guys , if they don’t have my next car I will ask them to find it for me 10/10 cheers guys love the new motor.

Reply from The Car Arena on 18/10/18

Hi Dave, thank you for the review, it was great to meet you and a pleasure doing business with you. Hope you are enjoying the Jaguar XF. Shaun wallace

By Alexander M on 19 September 2018 | Purchase not verified

Please do your research before considering purchasing from this company! I wish I did. I have had nothing but problems with the car I bought.

Reply from The Car Arena on 29/10/18

Hi, sorry to hear about your issues, please contact me direct to discuss how i can help resolve any outstanding issues. Shaun Wallace

By Jodie S on 16 September 2018 | Purchase not verified

Very friendly and relaxed car dealership. Had no issues with the car purchased, very quick turn around and was ready to collect within a few days. Very accommodating and all needs met. Rash is professional and extremely honest and helpful.

Reply from The Car Arena on 11/10/18

Thank you for your positive review Jodie, your feedback is most welcome, hope you are enjoying your new car. Thank you for your business. Shaun Wallace General Manager